The Service Business Operations Manager will drive business processes and own the wing-to-wing P&L for GE HealthCare Services, Africa. He/she will work cross-functionally to drive first class service contract process execution, data accuracy, billing excellence and P&L productivity.
Key responsibilities
- Oversee customer contract management in the Service ERP (contract addition, modification & deletion)
- Drive timely and accurate billing of customers for contract and non-contract services.
- Manage data quality in the various Service ERPs/Tools (Installed Base, Contracts, Warranty)
- Drive Service End of Life processes
- Work with local and regional teams to identify, execute and monitor P&L productivity initiatives.
- Provide analytical and operational reporting to drive execution of revenues and costs.
- Support Finance team during month, quarter and year-end financial closing
- Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
- Monitor and drive improvement of key performance indicators.
- Ensure compliance to quality and regulatory requirements.
Qualifications/ Requirements
- Bachelor’s degree in business or related field of study.
- Minimum 10 years of progressive work experience in a business environment
- Proven leadership skills including the ability to motivate cross functional teams to achieve business goals.
- Experience in team management
- Demonstrated ability to challenge the status quo and drive process improvement.
- Strong analytical and quantitative skills: Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change.
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Demonstrated ability to analyze and resolve problems.
