To take demand from CIB, CHNW and Business & Commercial Clients Non-Resident banking customers and provide exceptional customer services for any banking matters ranging from product questions to customer account activities as well as any other service requests. Form an accurate assessment and understanding of the demands in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product, segment and legislative (e.g., FAIS) parameters.
Qualifications
- Matric ,Diploma ,Degree
- FAISÂ – Mandatory ( Not Negotiable )
Experience Required
- 3-4 years Operations Experience
- The role requires an individual with a broad understanding of Finance and Accounting and practical experience in Forex.
- Client Control OR Call Centre with Baking Experience
- Forex Experience
Additional Information
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Details
- Documenting Facts
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Following Procedures
- Impressing People
- Interacting with People
- Interpreting Data
- Inviting Feedback
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Difficult Calls Management
- Know-Your-Customer
- Product Knowledge (Trading, Transacting)
- Records and Archive Management
- Written Communication
