Senior Specialist, Charging Systems, Technology Information at MTN, Johannesburg, South Africa

Strategic Input

Contribute with business & product owners re the strategic direction of charging technologies in line with overall business objectives
Participate in the creation of design specification documentation to detail the business requirements
Participate in the creation of Feature Requirement Specifications for handover to development parties or vendors
Ensure all short & long term requirements are aligned to the overall business objectives
Design a real-time charging framework to support both consumer and enterprise business strategy, minimizing rework
Provide business with knowledge of and insights into the capabilities of the real-time rating environment

Operational Support & Implementation Delivery

Work with Service Operations and their Managed Services partners to design the support procedures for new products and services
Collaborate with the rest of planning to create and vet Acceptance Test Plans of all upgrades and new systems & applications in Charging Solutions
Work with and direct vendors in supporting and implement changes in the systems
Draw up RFx documents for new services and new hardware installation
Assist with the technical lead of all projects assigned by manager
Ensure all area day-to-day tasks are being completed to the required level
Ensure the maintaining of all SLA’s
Document all areas of responsibility
Keep manager informed of progress of any projects on going and problems that may arise
Find ways to more efficiently utilize the existing network
Must be able to cross bridges between various operating systems, technologies & applications
Provide on-the-job training, guidance and mentoring to new and replacement personnel
Assist with the establishment and development of charging solutions in other MTN opco’s, as requested by MTN Group

Commercialization

Support management in determining the investment strategy for MTN & IT Delivery Products
Support management in determining the technology strategy for MTN & IT Delivery
Negotiation assistance with suppliers for the most cost-effective deliverables & services
Contract management i.e. SLA management for services
Provide inputs to various vendor RFP’s for MTN & IT Delivery requirements

Project Delivery

Business Analysis

Perform Business Analysis in line with the methodology and guidelines
Identify ways to fine tune policies, processes and systems in line with changing work practices
Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
Identify business improvement and optimisation opportunities that will result in improvement of process performance
Ensure that benchmarking is conducted with other companies and organizations within and outside the industry
Construct business cases for initiations proposed by the business
Research and consider best practice, local conditions, trends, as well as competitor activity
Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Vendor Management

QUALIFICATIONS

Education (Essential):

Minimum 3 year Degree or Diploma in electrical engineering light-current / electronics / communication engineering / information technology Fluent in English

Experience:

At least 5 years’ experience in a 2G/3G/4G/5G GSM/Telecom’s environment & Computer Systems, with experience in supervising/managing others
High level Experience in Solaris/Linux & IP networking
High Level Experience working on VAS & Charging type platforms, Services & Applications (e.g. Charging Systems, IM, SMS, SDP, VTU, Postillion, TSP, IBS, WIG, WAP, LBS, PTT, EMM & MMS)
Experience on Portal Environment & Content Management Systems
Scripting Skills
Experience working in a medium to large organization
TOGAF certification
ITIL certification

MTN