To provide advice and support to increase operational quality and turnaround time, through the execution of predefined work objectives as per agreed standard operating procedures

• Plan and complete activities within area of work to meet set time and quality standards
• Adhere to schedules to perform assigned work

  Attend (and facilitate) meetings as and when required

• Maintain documentation and share information with the team where applicable
• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards
• Provide an administration service that meet time and quality standards and, includes reporting and updating of all relevant information
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Achieve sales and new client acquisition targets to contribute to profit and growth of business
• Optimise work through the application of learning experiences
• Provide support to business or HRBP through the provision of relevant process documentation to effectively manage turnaround times and drive project implementation
• Identify and utilise opportunities to assess and improve own performance
• Contribute to teamwork and inclusivity within own team
• Support the business through the provision of relevant materials, documentations, minimum standards, templates, guidelines, FAQs and processes
• Manage the logistical components of all HC administration in the HC value chain advocating for the candidate experience
• Utilise the available tools and technologies to deliver high-impact support to the Business, across the partnering value chain, to facilitate effective planning and decision making.
• Assist business/line and CTE on processes that require approval and/or are people related instructions to CTE
• Ensure that all policies and procedures are followed with regard to day-to-day operations in area of responsibility
• Assist BHCBP with the implementation of practice, initiatives and project implementation