The incumbent will work under the direct supervision of the Governance, Risk, and Compliance Officer, within the GRC and QA Unit (MSG), in the Management and Strategy Division (MS). The incumbent will perform the following duties:

•  Perform monitoring and propose appropriate corrective measures to improve quality control environment across all UNICC functions
• Under guidance, identify processes requiring improvement, coordinate prioritisation and implementation of these improvements using appropriate tools and techniques, as well as continuous improvement methodology
• Collaborate with functions across the Organisation to ensure controls are integrated into business processes and perform assessments to ascertain operating effectiveness
• Following the unit’s best practices, plan and perform periodic identification and assessment of threats and risk exposures. Monitor and report on the implementation of corresponding mitigating controls
• Assist in the development and delivery of training programmes to enhance risk awareness and promote a risk-aware culture within the organisation
• In close collaboration with relevant team members and guidance from the Governance, Risk and Compliance Officer, provide guidance and support to UNICC functions and clients on risk management practices, including the implementation of controls
• Support assurance programmes of UNICC by conducting control assessments and technical and non-technical audits
• Under guidance of the GRC manager, support risk management and assurance programme services for UNICC clients
• Contribute to yearly GRC and QA programs

Experience and Skills required:

Essential:

• At least four (4) years of experience in risk management, internal control, or a related field
• Experience in conducting risks assessments and implementing control measures
• Proficiency in using risk management software and tools
• Strong analytical skills, attention to detail and ability to work collaboratively across various departments

Desirable:

• Working knowledge of ITIL and audit methodologies
• Track record of assistance in IT service management and customer engagement
• Track record of activities in IT service management quality improvement
• Quality assurance skills
• Familiarity with internal and external audit techniques

Education:

Essential:

• First university degree in information technology or computer science or risk management, or business administration or a related field
• Relevant certifications in risk management, internal control, or a related field such as CRMP, CIA, Six Sigma

Desirable:

• Knowledge of risk management and business process control frameworks
• Certification in at least one ISO standard

Languages:

• English: expert level is required

UNICC Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others listens actively. Produces effective written communications. Ensures that information is
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensure that all can
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
• Setting an example: Acts within UNICC’s / WHO’s professional, ethical, and legal boundaries and encourages others to adhere to these. Behaves consistently in accordance with clear personal ethics and values.
• Promoting UNICC’s position: Positions UNICC as a leader in ICT services. Gains support for UNICC’s mission. Coordinates plans and communicates in a way that attracts support from intended audiences.