Team Leader – Credit Control at NCBA Group, Nairobi, Kenya

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

PURPOSE OF THE ROLE

Responsible for the day-to-day management of the Credit Control Team and to mentor/assist the Team to reduce aged debt, escalated issues, build strong relationships with back-office processing functions including but not limited to Insurance brokers, Direct Clients, Insurance Agents, and Banks.

SCOPE & DIMENTIONS

Monthly Receivables Avg. at least 95% of Below 90 days items.
Item count: Maintain acceptable levels of Overdue cases, Demonstrate Dunning process.
Monthly Collection Target: Meet over 80% of monthly collection targets.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Accounts Receivables Management

Responsible for the day-to-day oversight and workflow management of a team ensuring productivity, targets and objectives met.
Working with the Credit Control Manager review, manage and monitor objectives at a Team level.
Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to.
Monitor and review all premium and unallocated cash postings for accuracy and reporting.
Provide daily, weekly, and monthly reporting for all required team metrics, as and when required.
Establish professional working relationships and collaboration with internal business partners of process.
Present key data/reports to assist the Head of Credit Control at Management Meetings
Work with the Head of Credit Control to find solutions to problems arising out of credit control
To provide cover for the Head of Credit Control when required

Audit and Compliance

Ensure adherence to Credit Control Policy and procedures.
Ensure adherence to Cancellation/Dunning procedures.
Ensure adherence to audit requirements.
Ensure adherence to regulatory and compliance requirements.

REQUIREMENTS

QUALIFICATIONS:

B Comm with Finance specialty
Accounting qualification preferred – CPA(K) or ACCA

EXPERIENCE:

Minimum 5 years credit control management experience, preferably in an insurance environment
Experience in Finance, including reconciliations.
Good understanding of underwriting and underwriting operations
Experience in all matters relating to underwriting in terms of process, procedure and compliance would be an advantage
An understanding of the distribution chains through which premium is processed

SKILLS AND COMPETENCIES / LEVELS

Financial and Strategic Acumen: Accomplished finance individual with strong knowledge of the Insurance Industry, local regulatory and tax environment. Able to collaborate across functions and can communicate well with others.
Managerial Leadership: Able to work cohesively in a matrix structure. Able to manage and work with local regulatory authorities.
Technical Skills: Good understanding of the local accounting standards and regulatory requirements.
Excellent Communication & interpersonal skills to be able to deal with the various intermediaries.
Analytical and problem-solving skills and detail oriented