Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions

DUTIES AND RESPONSIBILITIES

• Oversee daily front desk operations, including managing room reservations, guest check-ins/outs, and cash handling.
• Ensure adherence to hotel policies, procedures, and standards to maintain operational efficiency and guest satisfaction.
• Ensure guest satisfaction by providing high-quality service and resolving issues effectively.
• Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
• Foster a positive and productive work environment, promoting teamwork and collaboration.
• Prepare and review reports related to front desk operations, guest feedback, and other relevant metrics.
• Communicate effectively with other hotel departments to ensure seamless guest service and resolve any issues that arise.
• Assist with inventory management, including ordering and maintaining supplies for the front desk.
• Perform other administrative tasks as assigned by the Front Office Manager or Hotel Manager.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in a Hospitality course
• 3 years experience in a supervisory position in a reputable hotel
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in front office software and hotel management systems.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Attention to detail and strong organizational skills.