Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value.
Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To sense what problems clients, want resolved in order to improve the capability of response.Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To sense what problems clients, want resolved in order to improve the capability of response.
Qualifications
Minimum Qualifications
- Type of Qualification: First Degree
- Field of Study: Business Commerce
Experience Required
Digital & eCommerce, PPB
- Personal and Private Banking
- 5-7 years Experience within a call centre environment, understanding the banks products and services, Contact centre management and operations, previous branch and operations experience and experience in providing Intermediary Services and Advice.
Additional Information
Behavioral Competencies:
- Developing Strategies
- Embracing Change
- Empowering Individuals
- Establishing Rapport
- Generating Ideas
Technical Competencies:
- Customer Understanding (Business Banking)
- Financial Acumen
- Product and Services Knowledge
- Risk Identification
- Risk Reporting
