• Providing efficient administrative support to the Head of Retail banking and maintain her daily diary,
• Logistics arrangements e.g. flight and hotel bookings required for all the RBMT’s trips
• First point of contact for all Group visitors –invitation letters, hotel and travel bookings
• Take charge of arrangements for team functions – meetings, trainings, conferences, group visits
• Prepare advances and reconciliations, utility claims and check invoices from external suppliers in preparation for payment.
• Raise requisitions for stationery and other requirements and ensure approval and delivery from appropriate quarters
• Liaise with appropriate support functions to ensure all team equipment-printers, scanners etc function smoothly

RESPONSIBILITIES

• Handling all in and out correspondences for retail banking.
• Establish and manage the department’s filing system
• Assist the HoWRB with administrative efficiency in the department
• Assist HoWRB with personnel policy implementation.
•  Maintain department’s correspondence file.
• Arrange all internal and external meetings for the HoWRB
• Custodian of all HoWRB files.
• Ensure all deadlines are met and escalate exceptions.
• Collate and manage the leave plan and handover process
•  Ensure job objectives and descriptions are completely filed
• Any other assignment assigned by the HoWRB
• Drive full implementation of agreed training plans
• Undertake relevant project implementation review as indicated by the HWRB.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Wealth and Retail Business to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• All business and functions within the Country and Cluster

QUALIFICATIONS

• Licences and Certifications/accreditations: (Where Applicable)
• Bank training; Code Of Conduct, AB&C and other mandatory learning.
• Languages; English (Mandatory), other languages applicable to the Country desirable.

SKILLS AND COMPETENCIES

• Administrative Skills & Highly Organised.
• Possesses skill to leverage interpersonal abilities to influence others and skilfully build credibility with stakeholders
• Ability to operate in complex multi-organisation, multi-country and multi-cultural environments.
• Excellent communicator, understands company culture and how best to communicate SCB value.
  Role Specific Technical Competencies

• Calendar Management
• Attention to detail
• Time management
• Interpersonal skills
• Organizational skills