Ensuring that organisation’s information is managed and controlled with maximum efficiency, transparency and minimum costs. This role is a key supporting role within Self Help Africa’s ICT team.

Duties and responsibilities:

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff through a series of actions, either fact to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Providing support, including procedural documentation and relevant reports.
• Supporting the roll out of new applications.
• Setting up new users’ accounts and profiles and dealing with password issues.
• Responding either in agreed time limits to cases submitted.
• Testing and evaluating new technology.
• Other Ad hoc duties as required by the ICT Administrator

Minimum Requirements:

• A bachelor’s degree in computer science.
• Excellent written and verbal English.
• Excellent communication skills, both oral and written, including highly developed interpersonal skills.
• Strong planning and organizational skills.
• Strong computer skills including Word, Excel and Office.

Required Skills:

• Experience or exposure of marketing, fundraising or CRM databases such as Salesforce.
• Experience of the not-for-profit sector
• Understanding of or interest in development issues and a commitment to Gorta-Self Help Africa’s work with people in Sub-Saharan Africa.
• Analytical skills with the ability to problem solve