Create and develop training strategy on a yearly/3-year basis according to Enterprise Sales Academy (ESA) initiatives and goals.

 Define the ESA Calendar by key initiatives, target and format and oversee the training budget by planning yearly activity and measuring results.
Implement training guidelines in terms of Academy development levels, LMS and Training Tools, Training Organization, eLearning and communicate priorities and plans to operations.
Communicate ESA training strategy and offerings to the Enterprise Sales teams across the MTN.
Implement a tracking system/tool to measure progress against the goals of ESA.
Ensure operational trackers are updated and maintained.
Ensure that the relevant ESA governance and operational committees are set up and run.
Develop strong partnerships with Group Product, SME, LE and L&D teams to enable delivery of training content.
Work closely with training vendors and suppliers to update and implement relevant content for the ESA training offerings.
Procures and manages vendor relationships and contract negotiations related to learning & development.
Ensure ESA communication strategy is built and implemented.

Responsibilities

Role Deliverables
–   Enterprise Sales Academy (ESA) strategy, planning and execution.
–   Operationalization of ESA.
–   Meet ESA KPI’s as set by the GEBU head and LE head.
–   ESA Team management.
–   ESA Governance management and oversight.
–   Enterprise internal EBU Customer service and satisfaction.

Role Dependencies
–   Support from Local L&D teams, EBU Head, GEBU teams, GEBU Head
–   Understanding of learning and development methodologies
–   Alignment between OpCo and Group functions
–   Understanding of Enterprise employee profiles and roles

Education:
•   Minimum 4-year Academic Degree in Business, Management
•   Post graduate qualification
•    MBA/CA/ Masters as advantage

Experience:
•   At least 5-8 years relevant operations management or project management experience
•    5-8 years of experience at the Senior Management level in the telecom industry
•   Experience in developing and deploying project best practices, policies, procedures, and processes
•   Experience in OpCo support

Competencies:
–   Ability to foster strong cross-functional partnerships
–   Extremely detail oriented with exceptional follow through skills.
–   Possess a balance between analytical and creative thinking skills.
–   Experience in designing and building e-learning modules for various audiences.
–   Ability to maintain confidential information
–   Business Acumen, Problem Solving, Information processing, Influencing others
–   Data interpretation, Judgement, Continuous improvement, Reporting
–   Get it done, Communication, Innovative, Agile, Accountable
–   Computer proficiency including Microsoft Office

Skills:
–   Project Management
–   Performance Management
–   Business / Process Analysis
–   Internal and external Stakeholder/Relationship Management