The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
Passionate about guest interaction, food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.
What you will be doing:
- Assist in leading, mentoring and training the Food & Beverage Operations team
- Supervise and delegate duties;
- Ensure brand standards are maintained
- Liaise with kitchen to ensure the highest standard of food quality and visual appeal
- Effectively handle guest complaints.
- Assist with rostering, taking into consideration forecast, wage cost, staff requests etc.
- Ensure staffing levels are adequate for the next service period, making adjustments to the roster where necessary
- Ensure beverage cost is maintained to budget Report any shortages in equipment to the manager
- Conduct staff training including induction, product knowledge
- Counsel staff if not performing to the Outlet’s standards
- Attend and actively participate in necessary meetings
- Be able to take charge of the outlet/area in the absence of the Manager
- Daily stock ordering
- Flexibility to work in all F&B areas
Qualifications
Your experience and skills include:
- Diploma in Hospitality Management
- 1-2 years experience in a 4* or 5* Hotel
- Service focused personality is essential and a passion for everything food and beverage
- Previous experience in a similar leadership role is an asset
- Strong interpersonal and problem solving abilities and the ability to lead by example
