Role Responsibility:

 CPC Supervisor

1. Effective Supervision of the Cash Processing Centre Operations

 Ensure that tellers are processing according to Cash processing
policy and procedures
 Equal distribution of work to avoid bottle necks
 Effective managing of the end-to-end work flow process
 Comply with Cash Centre operational and administrative procedures
within defined guidelines
 Ensure that Record keeping of all applicable documents are
maintained/retained as per the standards
 Responsible to ensure that all daily recons are balanced
Quality Assurance
 Ensures that all relevant legislative requirements (SARB minimum
standards) are adhered to and that Company procedures and
standards (including Health and Safety, security, personnel, finance
and risk) are maintained
 Set and maintain acceptable standards of behaviour at work by all
subordinate employees, as required by G4S’s code of conduct and
disciplinary code

2. Effective supervision of staff  Assist with any other related duties as allocated/requested from

management
 Assist with rostering
 Monitor performance and provide feedback
 Assist with the optimization of resources to meet operational needs
 Oversight of employee record ensuring that all relevant and required
documentation is on file
 Action all customer queries and complaints
 Verify/check all cash transactions/differences

 Responsible to ensure that staff process customer transactions
accurately
People Management
 Effectively manage overtime and working hours as per employee
contract
 Monitor and address staff motivation levels
 Set and maintain acceptable standards of behaviour at work by all
subordinate employees, as required by G4S’s values, code of
conduct and disciplinary code.
 Ensure that all disciplinary actions are conducted in compliance with
Company policies and procedures.
 Hold regular Cash Centre staff team meetings and communicate to
all CMC staff through those briefings.
 Ensure record keeping of all minutes of meetings
 Ensure that all staff adhere to the uniform standards at all times
Training and development
 Succession Planning
 Determine training needs (in line with training and HR policy) for
Cash Centre staff. Arrange for attendance of subordinates at
scheduled training interventions
 Engage with staff on a regular basis and coach staff as needed.
 Ensure all employees have attended the role specific training
 Supervisor must take ownership of personal development
Risk and compliance
 Manage and monitor loss prevention and loss reduction controls
 Ensure and monitor adherence to procedures and policies with
regards to risk
 Ensure the adherence and correct utilization of company systems
and procedures by performing maintenance checks on the
CCTV/note counters and all other equipment in the branch
 The ROCC must be adhered to

3. Health and Safety  Participate in the design/ development/ review/ implementation and
monitoring of the departmental safety plans for each year.
 Participate in safety forums created by company for example safety
meetings and safety talks
 Report all safety incidents to the relevant people
 Discuss all safety incidents
 Follow-up on any activities assigned through safety
meeting/committee/representative/management
 Attend safety education and refresher programmes
 Comply with safety policies and procedures at workplace
 Distribute safety information as and when required
 Wear protective clothing all the time

The Ideal Candidate:

Qualification and Experience Knowledge, Skills and Attributes
 Grade 12 with Mathematics and or Accounting
 Relevant tertiary qualification advantageous
 Relevant working experience required

 Sound understanding of basic financial
principles/information
 Computer Literacy
 Reporting and analysis of information
 Good verbal and written communication skills
 Delivering performance
 Driving changes
 Strict adherence to policies and procedures
 Customer thinking
 Ability to work in teams
 Managing People