Key areas of responsibility include:

• Work time data collection: attendance, absence, holidays, Overtime, night hours, bonus

• Onboarding for new employees on HR processes

• First point of contact for employee’s enquires

• Hiring process documentation and prepare data for contracts

• Transmission of documents to managers (new employees + change)

• Ensure incoming inquiries are answered professionally and efficiently.

• Identify and verify that employees are entitled to receive requested information.

• Perform customer-related data gathering.

• Maintain data accuracy.

• Deliver accurate customer answers.

• Provide friendly, efficient and effective service to customers.

• Escalate / redirect inquiries if required.

• Accurately document inquiries.

• Support guidance on workflow of ‘Employee’ (and ‘Manager of People’) self service transactions.

• Create tickets and enter data into appropriate systems (E.g. Case Management system).

• Deliver clear, concise and timely communication.

• Execute HR Internal Controls.

• Provide HR process advice to employees and managers.

• Provide first line advice and support related to HR policies and processes for local employees and managers

• Communicate effectively with external providers (e.g. payroll, health & safety provider, medical care provider)

• Cooperate closely with Business HR / Resourcing specialist team regarding new employees joining the company.

• Support Business HR on activities related to changes in conditions for existing employees (amendments to contracts, agreements etc.).

• Support Business HR with termination administration.

• Coordinate with the Centers of Excellence to administer HR solutions (e.g. training coordination, compensation and benefits administration, reporting and analysis etc)

• Day-to-day administrative support focus to set standards and instructions

• Tasks / interactions mostly address immediate issues (e.g. daily, weekly or monthly reports / deadlines)

• Generally transactional tasks (e.g. data entry, chasing data and ensuring data accuracy, running reports) with support, supervision and direction readily available as needed

• Understand and work to key HR concepts, processes, methods and tools including metrics, standards and policies

• Knowledge and use of HR systems (e.g. PeopleSoft), including vendor / supplier systems (e.g. Kenexa for EOS)

• Support and interact with business partners, managers and employees on procedures and individual cases (e.g. TUPE administration and calculations)

• Provide advice and support in coordination with MSS / ESS)

• Member of a team to deliver certain HR initiatives

Qualifications & Experience:

• 1-2 years previous experience in administration or entry level HR role

• 2 years + experience in logistics industry

• Proficient software skills (MS Word, MS Excel etc)

• Knowledge of labor law (desirable)

• Experience working in a multi-cultural team in a multi-national environment

• Graduate degree qualification (desirable)

• HR certification (desirable)                                                                                                                                                                          Competencies & Skills:

• Maintains effective relationships with customers

• Develops and delivers high quality / innovative products, services or solutions

• Focuses on customer needs and gains their commitment

• Gains management / colleague support to meet customer needs

• Ensures strategies / plans are aligned and reflect others views

• Develops strategies / plans aligned to broader organizational strategy

• Communicates strategy

• Establishes clear, challenging and achievable objectives

• Aligns resources and the organization within own area of responsibility to achieve objectives

• Regularly reviews and communicates progress against objectives and adjusts as needed

• Champions continuous improvement and innovation

• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others

• Provides employees, colleagues and business partners with candid and regular feedback

• Supports the development of others

• Inspires others to develop themselves

• Conveys a clear sense of personal goals and values

• Actively seeks feedback to improve performance

• Develops new skills and modifies behaviors based on feedback

• Takes personal responsibility for career and development

• Has basic knowledge of HR administration and how data should be organized and stored for easy retrieval and usage

• Follow data protection and take precaution when uncertain

• Know how to communicate and interact with employees and managers

• Analyze data for further use

• Has basic knowledge of the use and implications of HR Metrics

• Gather correct data to provide effective administrative support

• Has knowledge of HR and business KPI

• Has basic understanding of Service Level Management

• Gather and organize data required for monitoring service level agreements

• Proactively liaise with customers on process improvement and customer satisfaction

• Has sound user knowledge of one or more HR, Performance and Talent Management, Recruitment and Engagement tools and information systems

• Contribute to defining HR, Performance,  Talent Management, recruitment and engagement system functionalities and reporting requirements based on own usage

• Customize simple reports and drive data analysis within existing system functionalities

• Support line managers with the use of all relevant  HR, Perf. TM&S systems

• Understand own business unit including key business facts such as size, scale and the high level strategy

• Decision making scope limited to providing advice or decisions in line with agreed processes

• Analyze large volumes of data, interpret trends and themes and provides summary information for management use