Key Responsibilities:

Change Management:

• Develop and implement comprehensive change management strategies and plans to support operations’ transformation projects and initiatives.
• Assess the impact of changes on various stakeholders and develop targeted change management interventions to address potential challenges.
• Collaborate with project managers, business leaders, and HR to integrate change management activities into project plans and timelines.
• Monitor and report on change management effectiveness, making adjustments as needed to improve outcomes.

Communications:

• Create and execute communication plans that effectively convey key messages related to organizational changes, strategic initiatives, and policy updates.
• Develop a variety of communication materials, including executive presentations, newsletters, campaigns, and internal briefings.
• Serve as a point of contact for internal communications, ensuring that messages are consistent, clear, and aligned with the operations’s values and goals.
• Manage communication channels, including intranet platforms, social media, and other digital tools to facilitate engagement and information dissemination.
• Event management of events that run across operations

Stakeholder Engagement:

• Engage with senior leadership and key stakeholders to ensure alignment and support for change initiatives and communication strategies.
• Facilitate workshops, town hall meetings, and feedback sessions to gather input and address concerns from employees.
• Build and maintain strong relationships with internal and external partners to support the successful implementation of change efforts.
• Drive leadership profiling, communications cadence etc

Team Leadership:

• Lead and mentor a team of change management and communication professionals, providing guidance, support, and development opportunities.
• Oversee the work of team members to ensure high-quality delivery of change management and communication activities.

Measurement and Reporting:

• Define and track key performance indicators (KPIs) to measure the effectiveness of change management and communication efforts.
• Prepare and present reports on progress, outcomes, and insights to senior management and other stakeholders.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)