Craft clear, concise, and user-friendly copy for various parts of the web application, including
onboarding processes, error messages, and instructional content.
 Develop and maintain a consistent voice and tone that aligns with the brand and enhances
the user experience.
 Collaborate with designers and developers to ensure that copy is effectively integrated into
the design and functionality of the application.
 Conduct user research to gain insights into user needs, behaviors, and pain points related to
ASR technology and the Uliza web application.
 Use methods such as interviews, surveys, and usability testing to collect qualitative and
quantitative data.
 Analyze research findings to inform UX writing and design decisions.
 Develop content strategies that support user goals and enhance the overall user experience.
 Create content guidelines and standards to ensure consistency and quality across the
application.
 Work closely with the UI designer, product manager, and developers to align content with
design and functionality.
 Participate in brainstorming sessions, design reviews, and cross-functional team meetings to
provide input on content and user experience.
 Document research findings, content strategies, and writing guidelines.
 Prepare reports and presentations to communicate research insights and content
recommendations to stakeholders.
DELIVERABLES
 UX Copy:
○ Clear and user-friendly text for web application components, including buttons,
labels, forms, error messages, and onboarding content.
○ Engaging and informative content for tutorials, help sections, and other user-facing
elements.
 Research Reports:
○ Comprehensive reports summarizing user research findings, including insights into

user behavior, needs, and preferences.
○ Actionable recommendations based on research to inform UX writing and design
improvements.
 Content Strategy Documents:
○ Content strategy plans outlining the approach to creating, managing, and
maintaining content across the application.
 Usability Testing Results:
○ Summaries of usability testing sessions, including identified issues, user feedback,
and suggestions for content improvements.
 Content Guidelines & Best Practices:
○ Documentation of best practices for UX writing and content creation, tailored to the
needs of the Uliza web application.
QUALIFICATIONS
Required
 Able to work effectively in English
 Bachelor’s degree in English, Communication, UX Design, Human-Computer Interaction, or a
related field, or equivalent practical experience.
 Strong writing and editing skills, with a keen eye for detail and a knack for creating usercentered content.
 Experience conducting user research and usability testing, with the ability to analyze and
synthesize data into actionable insights.
 Excellent intercultural communication skills

EXPENSES
FRI will cover costs related to the delivery of the volunteer assignment, including transportation and
monthly stipends.