To support in the delivery of services to current clients on delegated engagement / project. The candidate will support in the delivery of services to current clients on delegated engagement / project.

Key Performance Area

Strategic Impact

• Supports the Account Manager in delivery of engagement / project, in specific area of competency.
• Raises issues with manager as identified in area of focus that may affect the quality of delivery or timelines of the engagement.
• Identifies opportunities for follow-on work and works with management to win the business.
• Assists in development of client presentations / discussion documentation.
• Actively builds business relationships that generate leads.
• Gathers information to understand broader offerings of Deloitte and seeks opportunities for cross-selling.
• Raises solutions to address issues in area of expertise that may enhance / renew service offerings to client.

Client Impact: External / Internal

• Communicates regularly with both Delivery Manager and client to meet deliverables expectations in specific area of expertise.
• Develops productive working relationships with client staff.

Operational Effectiveness

• Proactively identifies client needs and problems on technical issues that arise and propose resolutions to address these.
• Manages risk in area of engagement in alignment with Deloitte policies.
• Consistently reviews and analyses accuracy and quality of own deliverables.
• Maintains clear communication channels with engagement team members on work status

Development/Growth of Team

• Shares expertise and knowledge with team members and assists where possible to ensure quality and timeous delivery of work.
• Mentors’ junior members of the team
• Maintains own development and knowledge in specialised area.

Budgets / Profitability

Maintains quality and timeous delivery as per SLA

• Minimum of Bachelor’s degree in a related field
• SAP Certified Application Associate – SAP S/4HANA Sales 2022 or ECC 6.0 equivalent.
• Desired Qualifications in SD – SAP Certified Application Associate – SAP S/4HANA Sales 2022
• MM – SAP Certified Application Associate – SAP S/4HANA Sourcing and Procurement
• PP – SAP Certified Application Associate – SAP S/4HANA Production Planning and Manufacturing
• QM-SAP Certified Application Associate – SAP S/4HANA Sales 2022
• EWM – SAP Certified Application Associate – Extended Warehouse Management with SAP S/4HANA 2020
• PM – SAP Certified Application Associate – SAP Maintenance and Repair
• 6+ years working experience in SAP SD

Technical competencies

Technical / Functional

• Facilitate the implementation and support of SAP SD
• Perform detailed analysis of complex business process requirements and prepare applicable system solutions, identify, interpret, support and document customer requirements.
• Take charge and effectively run workshops to collect business requirements.
• Map client business requirements, processes, objectives with the ability to develop necessary product adjustments to fulfil clients’ needs.
• Design, customize, configure and testing of SD
• Manage delivery of services against agreed SLAs as well as manage escalations.
• Proactively Identify risks and issues, as well as providing workarounds and/or mitigating solutions.
• Act as liaison with the client for troubleshooting activities – investigate, analyse, and solve software problems.
• Manage changes or emergency transports for high priority issues.
• Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements.
• Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
• Provide consulting services on both new implementations and existing support projects.
• Act as a link between the business functions and the technical team.
• Provide ad-hoc training and user support as required.
• Work self-directed and independently; may act as subject matter mentor to more junior members.
• Has worked on at least 2 end-to-end Project Implementation and support life-cycles.

Behavioural

• Excellent communication skills, both written and verbal
• Strong interpersonal and relationship building skills.
• Mentorship and coaching ability with desire to develop self and others.
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease.
• Focus on quality and risk.
• Problem solving ability.
• pro-active with identifying and resolving issues.
• A Team-Player yet can work independently.
• Has growth, and self-development mentality.
• Business Acumen