Your responsibilities will include:

• Promote a service mentality and develop strong relationships with finance, consumer, business and technology areas
• Support alignment of activities and objectives across the Vodacom Digital Process Re-Engineering team.
• Unlock group process re-useability strategy
• Ensure that IB market resources are coordinated in BA documentation standards
• Ensure constant knowledge of Artificial Intelligence industry in relation to process automation is maintained
• Execute on strategy growth opportunities in the Intelligent Automation space
• Guide IB market BA’s in developing, configuring and optimizing automation processes from inception through to deployment
• Assess processes, take measurements and interpret data
• Develop best practices, routines and innovative solutions to improve customer experience, fast track revenue generation and capex/opex spend reduction
• Perform risk assessments
• Quantify business benefits linked to digitisation
• Perform post-implementation review
• Guide all markets on Intelligent Automation best practice standards

The ideal candidate for this role will have:

• Post Grad Degree in Commerce or Information Technology; Engineering degrees will be considered with demonstrated Business Analyst experience
• 5-7 years experience performing process improvements, with a strong preference for candidates with automation and consultancy industry experience.
• Min 4 years of RPA hands-on experience.
• Strong working knowledge of concepts like Intelligent Automation
• At least 5 to 7 end-to-end implementations.
• Strong interpersonal and communication skills are required.
• Ability to influence and get stakeholder buy-in
• Analytical thinker with interpersonal skills
• Ability to apply a disciplined experimental and design thinking approach to solving problems using data and current statistical tools

Skills

• Basic know-how of infrastructure topologies.
• In-depth knowledge of business process modeling with exposure to business process modelling.
• Ability to run design-thinking workshop for process re-engineering and process optimization.
• Process development.
• Ability to build a business case for digitisation