The role holder will be responsible for answering calls in a professional and informative manner and if necessary directing them through to the right person or department.
The role will report to the Administration Manager.

Key responsibilities

   Receiving and transferring all corporate calls to the relevant department employees.

Manage queries around directory services.

Receiving, sorting, distributing and dispatching daily mail

Taking and ensuring messages are passed to the appropriate staff member in time

Provide first-hand information to potential clients and direct the to the relevant office representatives.

Manage security and telecommunication systems.

Ensure accurate monthly reconciliation of all the Britam line

Professionally receive and welcome visitors.

Ensure the Britam Staff directory extension list is updated at all times and share with staff on the respective platforms;

Follow up with Finance to ensure telephone bills are paid in time;

Generate departmental phone utilization reports;

Support the administration officer with staff administrative matters

Perform any other duties as may be assigned from time to time

Knowledge, experience and qualifications required

Diploma in Secretarial Studies/Business Administration/ Office Management or a related field

2 -4 years in a similar role

Competencies

Technical and functional competencies

Knowledge of insurance industry and concepts

Knowledge of switchboard operating systems

Knowledge of Britam products and services

Core competencies

Communication skills

Building Relationships

Focuses on the Customers

Develops Self

Solves Problems