Key Duties & Responsibilities

Administrative Support

Serve as the primary point of contact for record keeping related to customer inquiries and concerns.

Provide prompt, courteous, and effective responses to ensure that business needs are met.

Ensure effective tracking of customer issues and escalations and provide reporting on query resolutions where required (i.e., Prepare and analyse reports on customer feedback, satisfaction levels, and engagement metrics.

Manage and track customer feedback through surveys, reviews, and direct interactions.

Coordinate with other departments to implement engagement strategies and ensure a seamless customer experience.

Perform general administrative tasks related to customer engagement, including scheduling meetings, maintaining documentation, and managing correspondence.

Assist in preparing presentations and reports for management and stakeholders.

Ensure all customer engagement activities comply with company policies and procedures.

Collaborate with marketing and sales teams to align customer engagement efforts with broader organizational goals.

Participate in meetings and contribute to discussions on improving customer engagement strategies.

Participate in meetings and contribute to discussions on improving customer engagement strategies.

Accountabilities

If the incumbent in this role is successful at the job, they will be accountable for the following:

Engagement Program Support and Execution

Data Management and Reporting

Customer Feedback Management

Skills, Experience & Education

A minimum of a relevant qualification (Diploma/equivalent tertiary qualification in Logistics Management).

With a minimum of 1 to 2 years’ experience, within in Beverage or Similar Consumer Goods Industry.

Computer literacy with proficiency in Microsoft products and MSD.