Qualifications and Experience

·      At least a Diploma in any IT- related field.

·          IT related Degree is an added advantage

·          At least 2 years proven experience in IT user support.

Duties and Responsibilities:

• Provide technical support to telephone and email requests from users for all
• hardware, software and associated peripherals.
• Document and track issues using a ticketing system.
• Ensure the university`s helpdesk software is utilized correctly.
• Resolve, redirect or escalate support requests to the appropriate member of
• the support team.
• Install and configure operating systems and various software packages to
• agreed standards.
• Diagnose and troubleshoot hardware, software, and network issues.
• Assist in the compilation of technical documentation, guidelines and
• procedures and ensure they are recorded correctly.
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team