Key duties include:

• Facilitates scheduling of participants and/or live transfers to the team.
• Researches and contacts community resources/treatment providers based on clinical recommendations.
• Identifies materials which would provide additional support and/or education to participant.
• Makes referral arrangements for all participants.
• Documents all referrals researched and provided to participant.
• Documents quality assurance issues/participant satisfaction with treatment providers, treatment facilities and other available community resources.
• Review and update referral information case management platform.
• Identifies participant access issues. Troubleshoots and assists participants to whatever extent needed to ensure care is obtained.
• Connects clients to appropriate employer and/or community benefits.
• Maintains accurate and complete participant information in our customized care management platform.
• All activity completed during day must be documented prior to leaving.
• Ensures client satisfaction.
• Attends staff meetings and other meetings as required.
• Other duties as assigned.
• Participates in required Saturday rotation monthly

Requirements

• Associate degree in Business, Wellness, Healthcare, or related field required.
• Experience utilizing a case management platform.
• Comfortable making many out-bound phone calls and inquiries each day.
• Experience in Microsoft Office, Word, Excel, PowerPoint and Outlook.

Salary Description$18.00-$20.00 per hour