Main Job Functions:

• Facilitate desired productivity and quality performance from team and stakeholders, based on defined KPIs as set by management teams across the department.
• Interpret data, analyze results and provide ongoing reports
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
• Collaborate with process owners to adhere to develop process and procedure manuals, standard systems and methods for managing business processes, enable sustainable improvements in business results.
• Working alongside teams within the business or the management team to establish business needs
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Work with management to prioritize business and information needs
• Identify and define new process improvement opportunities
• Relationship with key line managers and their support and commitment towards MTN Uganda.
• Reliability and functionality of IT systems and applications
• Policies; processes and procedures
• Any other duties as accorded from time to time.

Education

• A relevant bachelor’s degree in computer science or related course.

Other Training:

• Foundation in data analysis, with proficiency in data analysis tools such as SQL, Excel, R, or Python.
• Experience with reporting software Power BI, or similar platforms is also required as they would need to convert
• complex data into understandable reports and visualizations.
• Certifications in data analysis, such as Certified Analytics Professional (CAP).
• Strong analytical skills, attention to detail, and a good understanding of data privacy standards are also essential for this role.

Work Experience             

• Minimum of 2 years experience.
• Experience Delivery Timelines negotiations.
• Experience in IT/Telecommunications OR related reputable organization.
• Experience in Coordination of multiple Vendors.
• Experience in an OSS/BSS environment.                                     

Competencies                                                                                                                                     

• Accountable
• Agile
• Communicate effectively.
• Culturally aware and adaptable
• Get it done.
• Innovative
• Inquisitive