Key Tasks:
- Perform Business Analysis on IT product development projects in line with the agreed business methodology and business architecture guidelines
- Review and understand system functionality applicable to each project
- Input into identifying ways to fine tune systems in line with changing work practices
- Determine, document, and review user requirements for all projects
- Review requirements, determine objectives and risks and issues and update URS for the competency centre functional design
- Review technical specifications to ensure user and functional requirements are met
- Identify business improvement and optimisation opportunities
- Assist in identifying innovative ways to use minimum resources to achieve maximum outputs
- Review and re-engineer processes in order to meet the required service levels
- Translate the user requirements into functional system requirements in line with the current system functionality and future roadmap, and ensure appropriate documentation thereof
- Facilitate JAD (Joint Application Design) with relevant stakeholders
- Define and construct context diagrams which form part of the basis of process mapping
- Assist in drafting policies, processes and procedures
- Logging, tracking and reporting of business requirements
- Provide information into test pack drafting
- Conduct research relating to MTN OPCO business and systems
- Sort, accumulate and analyse information from external sources to assist with problem solving
- Assist in identifying and assessing market trends, taking local conditions into consideration
- Initiate, Co-ordinate between all concerned vendors and ensure successful development and test completion
- Mapping test cases to RTM (Requirements Traceability Matrix)
- Test Case Execution, Coordinating with vendors and business during testing time
- Vendor management
- Adherence to change management processes
- Identify and prepare relevant information and data for reporting purposes
- Deliver first time right service excellence
- Establish and maintain quality standards that will enhance the customer experience and cost efficiency
- Work consistently according to standard operating procedures
- Implement adhoc automation requirements within the organization
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