Key Responsibilities 

• Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests.
• Analyzing and documenting requirements for new products and services and associated controls, customer journeys and notifications, arising from production incidents, new business or customer requests.
• Support the Digital Channels banking platform upgrades, closure of audit and Risk issues.
• Work with different stakeholders for product delivery ensuring end to end support and adoption of latest technologies to serve business and customer needs.
• Support channels systems by ensuring system health monitoring, problem detection & resolution automation.
• Maintain good quality documentation of configuration changes made on the platforms including system flows, roles and permissions matrix of the platforms
• Support deployment, configurations and support for all digital channels systems.

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree in computer science or technology related.
• MBA/Msc Master’s degree is an added advantage.
• Professional qualification in Project Management/ Product Management/Agile is an added advantage.
• 5 years’ work experience in a similar role, with at least: –
• 3 years’ experience in Mobile banking, internet banking and Digital lending support.
• 1-year experience in Payment Platform configuration and Support.
• 1-year experience in DevOps and Agile practice.
• 2 years’ experience in Project Management/Relationship Management/Customer experience Management is desired.