The Parts Manager, who reports to the Business Unit Manager, serves as a direct link between our customers, service team, and is in charge of ensuring best practices and providing exceptional customer service.
Duties and Responsibilities
• Oversees timely MANAGEMENT of the Parts function (Procurement, Receiving, Costing, warehousing and Sales through workshops and OTC) for Duly Motors
• Keeps sufficient stocks of parts needed to service and repair vehicles and avert creation of aged and long WIP.
• Maintains stock breadth and depth at levels sufficient to satisfy demand and sales targets while not creating excessive costs and risk of obsolescence.
• Minimizes VOR, Emergency Order and other charges by careful and planned use of parts ordering facilities, without adversely impacting on customer satisfaction.
• Reviews all parts lines for movement, obsolescence and salability and recommend actions for cost-effective disposal.
• Manages the supply chain of other supplies & materials too as per management’s discretion.
• Conforms to policy on the ordering of parts and all other provisions.
• Analyzes sales, expenses, and inventory monthly to maintain profit goals.
• Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the Workshop and Service Managers to ensure a timely turnaround of parts needed for all services and repairs.
• Develops and executes Sales and Marketing plans for parts.
• Seeks out new parts business.
• Handles customer complaints immediately and according to the Company’s guidelines.
• Maximizes profit through the effective operation of the Parts Department by satisfying internal and workshop customers’ expectations.
• Maximizes departmental profitability through the sale of parts, accessories and, where possible, other value-added products and services.
• Creates an environment where the department’s staff develop and excel.
• Effectively and professionally communicates with customers as and when necessary.
• Minimizes unnecessary delay and lost service labour sales by the avoidance of part- related non-revenue and technician diversionary time.
Qualifications and Experience
• Degree/HND Purchasing and Supply
• Business Management Degree or Marketing Qualification will be an added advantage.
• At least 3 years’ experience dealing with parts.
• Detailed knowledge of parts and processes
• Class 4 Driver’s license
• Sales experience
• Excellent interpersonal and negotiation skills
• Good written and oral communication skills
• Excellent Leadership skills
• Networking ability
Interested qualified candidates should send their applications through email to recruitments@crocoholdings.co.zw stating the job applied for in the email subject.
