Below is a brief summary of the role. Please download the Job Description for further details.

Generic responsibilities

• Compliance with and adherence to NRC and NIF approved policies and procedures and to and donor policies, guidance, and procedures.
• Proactive agenda setting; facilitating a space for NGO collaboration; enabling sharing of information and analysis for effective decision-making.
• Supporting high level representation of INGO interests in external meetings and planning efforts nationally. 
• Able to appreciate political necessity and policy issues in localization and the application of principles to programming.

Specific responsibilities

• Support the organization and efficient execution of PLRCAP learning and research activities.
• Support to the development of the NGO Resource Library by supporting research efforts, testing, and reviewing resources.
• Assist with meeting documentation, track project planning, calendar deadlines, and assigned tasks.

Administrative Support:

• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations for the team.
• Respond to email and phone enquiries and routing them to the appropriate party.
• Input and update data in databases and other systems accurately.
• Organize update and maintain electronic SharePoint team files with project files and documents.

Communications Support:

• Prepare well-structured original content for the PLRCAP social media handles.
• Develop engaging and visually appealing content, including images, videos, and infographics for social media handles.
• Promote course learnings and findings – and share resources content among the hub members.
• Create questionnaires, polls and other feedback tools to apply to the social media handles.
• Curate and analyze feedback on the hub and provide recommendations for improvement.
• Create a content calendar outlining specific themes, events, and campaigns for each month.
• Incorporate storytelling to highlight success stories, impact, and the organization’s mission.
• Ensure content is optimized for each platform and includes relevant hashtags and keywords.
• Include a mix of promotional, educational, and entertaining content to keep followers engaged.
• Publish scheduled content on Twitter and LinkedIn according to the content calendar.
• Monitor social media channels for mentions, comments, and messages, and respond promptly.
• Engage with followers through likes, retweets, shares, and comments to foster a sense of community.
• Run targeted social media campaigns for fundraising initiatives, events, and volunteer recruitment.
• Share relevant news, articles, and resources related to the organization’s cause and sector.
• Monitor analytics and track KPIs to measure the success of the social media efforts.
• Continuously optimize strategies based on data insights and user feedback.

Other support:

• Performs other relevant duties assigned and pre-agreed.

• University / Institute Degree in Social Sciences, Communications or relevant field.
• 6 months – 1 year of work experience, preferably in Non-Profit Organization.
• Knowledge of social media trends and social networking tools
• Experience with creating content for the web.
• Mastery of the major social media platforms, particularly Twitter, and LinkedIn
• Knowledge of social media analytics software including, Google Analytics and Twitter Analytics to track audience engagement and campaign performance.
• Experience with content management systems and basic image/video editing software
• Knowledge of graphic art applications such Canva, Adobe photoshop, etc is desirable.
• Impeccable oral and written communication skills
• Excellent internet research skills
• Ability to work independently and with a team
• Excellent work habits with a willingness to work in a multi-cultural environment.
• Great organizational skills, including proven ability and experience in administration, finances and logistics.
• Strong communication skills, including proficiency in drafting documents.
• Advanced computer skills, particularly with Windows and Microsoft Office, including MS Excel, MS PowerPoint, and MS Access.

Behavioural competencies
Strong communication and interpersonal skills. 

• Ability to work independently in fast-paced environments. 
• Excellent writing, editing, and analytical abilities. 
• Proven ability to build relationships and facilitate dialogue among diverse stakeholders. 
• Ability to present and represent collective views to various stakeholders.

Professional competencies
Experience in coordination within a humanitarian/recovery context. 

• Experience working in complex and volatile contexts. 
• Documented results in related responsibilities. 
• Fluency in English, both written and verbal, and fluency in one or more languages spoken in North-West Nigeria, particularly Hausa, is an advantage.

What’s in it for you? 

Join a work culture that empowers every employee to share ideas and take responsibility: