• We are seeking a dedicated and detail-oriented Customer Care Agent to join our team!

RESPONSIBILITIES

• Gather Customer Feedback: Collect feedback through phone calls and online questionnaires; handle special requests and complaints.
• Data Entry: Ensure all data is accurately collected and entered into the system; create data collection tools (e.g., surveys, questionnaires).
• Sales Assistance: Support the sales process and generate additional sales.
• Customer Coordination: Guide customers browsing the website, chatbot, or app through store discovery, ordering, checkout, and provide after-sales support.
• Manage Incoming and Outgoing Calls: Answer customer calls, address questions, provide information, and offer advice.
• Complaint Resolution: Attend to disgruntled customers and resolve complaints effectively.
• Follow-Up: Ensure timely follow-ups via email, phone, or other communication channels.
• Product and Service Information: Inform customers about Zuri’s products and services.
• Customer Retention: Attract and retain customers by providing exceptional service, addressing concerns, and fostering strong relationships.
• Tool Proficiency: Utilize a range of tools to deliver an outstanding customer experience.
• Direct Inquiries: Direct external inquiries to the relevant teams for resolution.
• Customer Experience Strategy: Develop and implement strategies to enhance customer experience.
• Collaboration with Departments: Work with other teams to create and implement solutions to customer challenges.
• Product Usage Opportunities: Identify new ways for Zuri products to be used across different business units and functions. Customer-Centric Culture: Promote a customer-focused culture within the team.