Duties and Responsibilities
- Guide the development and implementation of Transforming Lives strategic and operational plans in alignment with agreed goals and priorities.
- Work with city leadership and team to identify performance data.
- Develop reporting and monitoring systems for regular organizational performance reviews.
- Build internal capacity within departments, teams and projects for robust outcomes-based performance management and measurement activities.
- Conduct deep dive diagnostics into performance issues to identify root cause, potential solutions and then work with stakeholders and technical teams to implement solutions.
- Contribute to the development, planning, coordinating, distributing, and analyzing of employee and resident surveys.
- Conduct performance management assessments evaluations; and assist managers with development and implementation of performance improvement action plans.
- Work with the City´s departments and project teams to help them collect, understand, and use their data for managerial decision making to address issues and to drive improvements to the City’s delivery of services.
- The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
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Required Skills and Experience
Education:
- Advanced university degree (master’s degree or equivalent) in Social Sciences, Public or Business Administration, Global Affairs, or a relevant discipline is required.
- A first-level university degree (bachelor’s degree) in the areas stated above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
Experience:
- Minimum of 5 years (with Master’s Degree) or 7 years (with Bachelor’s Degree) of progressive work experience in project management within or supporting local and regional governments is required.
Required skills
- Proven experience in elaborating performance KPI, metrics and data analysis.
- Experience in managing relationships with stakeholders and communicating project outcomes, targets and timelines.
- Proven experience in improving processes, systems, ways of working – proactively solving problems.
Desired skills in addition to the competencies covered in the Competencies section
- Demonstrated experience in working on results-orientated projects and have an understanding of working within the public sector.
- Experience in corporate governance and risk management.
- Experience in developing improvement strategies and designing control systems and processes for capacity building.
Required Language(s)
- Fluency in English both written and oral is required.
- Working knowledge of another UN language(s) is desired.
