Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role Context

Sort, deliver and pick up shipments for a specific courier route, in the most efficient and cost-productive manner, whilst providing a professional interface and image to customers and the public.

Key responsibilities

• Responsible for work processes that affect the success of own role and contribute to the overall performance of the department.

• Under tight deadlines picks up, handles and delivers time sensitive documents and packages in a safe and punctual manner considering traffic patterns, alternative routes, traffic regulations, and driving conditions in order to meet customer and DHL time requirements. Is accountable for cash transactions during the delivery or collection of shipments and the maintenance of allocated vehicle.

• Follows up on all customer enquires. Informs Supervisors and Team Leaders on all service related issues. Provides quality feedback to customer service on service incidents when need arises. Is able to provide good sales lead to sales team.

• Work under general supervision with regular review and guidance from a supervisor. Refer complex and unusual problems to supervisor.