Key accountabilities and decision ownership
Business Continuity Management
- Deliver effective BCCM planning to ensure operational resilience by preparing for, responding to and recovering from business disruptions.
- Develop and maintain an accurate, fit-for- purpose Business Continuity Management System including Business Impact Assessments (BIA’s) and Business Recovery Plans (BRP’s) which reflect the needs and requirements of the business
- Develop and manage a Business Recovery Centre, a primary and alternative CMT Incident room (online incident room) including facilities to communicate and coordinate business activities.
- Responsible for the regular review of the Telecel Ghana Crisis Management Action Plan. Test BCCM plans and conduct simulation exercise for operational effectiveness.
- Act as the Telecel Ghana CMT Coordinator and ensure robust and timely response to all crisis within the business.
- In the event of crisis, coordinate the convening of the Crisis Management Team and provide support for the successfully management of crisis situations.
- Develop and maintain fit for purpose Crisis Management Action Plan (CMAP) with clearly outlined roles and responsibilities of the crisis team.
- Support Telecel Mobile Financial Services to maintain license and adhere to ISO 27001(ISMS) to ensure has zero or no conformity audit findings
Enterprise risk management
- Effectively and transparently manage Enterprise Risk within Telecel Ghana
- Develop and implement Telecel Ghana’s Enterprise Risk Management Framework and demonstrate value-addition by leading in mitigating the key risks identified.
- Embed the Risk Management framework in business processes and culture
- Chair and ensure the effective operation of the Vodafone Ghana Risk Steering Group.
- Ensure adequate stakeholder engagement which facilitates and supports the risk management process.
Due Diligence
- Responsible for conducting due diligence on all suppliers, business partners and potential customers of Telecel Ghana.
- Ensure compliance, credit worthiness and any other risk exposures of third parties are mitigated.
- Provide AML/CFT advisory to the business units
Governance and Reporting
- Analyse metrics and writing reports to drive critical business decisions
- Preparation of Business Risk and Continuity reports for the attention of all stakeholders
- Monitor deliverables of projects and, where necessary and with the help of the project teams and external parties, conduct tests to determine the effectiveness of the implemented controls.
People Management & Leadership
- Provide leadership and strategic direction for the Business Risk and Continuity Team and an effective people/ manager relationship.
- Be an active member of the External Affairs and Legal Leadership Team and contribute to strategic projects and discussions.
Core competencies, knowledge and experience
- Experience and formal training in Business Continuity and Crisis Management
- Excellent Strategic, problem solving and analytical skills
- Experience and training in Enterprise Risk methodology
- Previous Security and Risk experience in the Telecommunication Industry
- Ability to collaborate with others to develop effective business continuity plans
- Excellent writing and oral skills
- Relevant degree or its equivalent
- Strong interpersonal and communication skills
Must have technical / professional qualifications
- Knowledge in Management of crisis, risk and business continuity
- Understand financial statements/budgets
- Relevant degree or its equivalence in operations management, business administration or related field
- Previous Security and Risk experience in the telecommunications industry
- Ability to manage teams to deliver on KPIs
- Ability to adapt to change
- Ability to develop policies and drive implementation to meet changing business needs
