Responsibilities
- Record and coordinate full investigation of all reported allegations of fraud or crime within the business and maintain appropriate administrative and legal paperwork and records for all investigations.
- Identify and agree recommendations within the business following investigations, including recommendations of disciplinary / criminal action against business staff members or contractors.
- Give evidence in all necessary disciplinary / criminal proceedings regarding investigations conducted
- Dealing with external agencies/ 3rd parties such an NSS, GPS & BNI.
- Provide witness statements and give evidence in court as required in regard to these requests
- Management of all information requests from authorities as a result of customer complaints re communication received
- Ensure compliance to licensing obligations, SOX, internal audit and any other regulatory requirement
- Employee screening/background checks
- Recovery of loss in incidents fraud and theft where possible.
Core competencies, knowledge, and experience
- Achievement Orientation
- Excellent interpersonal and communication skills
- Strong People Manager
- Decision Making
- Customer Focus
- Commercial understanding
Must have technical / professional qualifications
- Minimum 5- 10 years’ experience in a risk management environment, including extensive experience in investigation procedures
- Knowledge of key areas of business operation in Telecel or telecommunications business
- Excellent knowledge of requirements under current legislation for disclosures and ability to give evidence in legal / disciplinary proceedings
- Strong analytical and written ability
- Results orientated with a process improvement and commercial focus
