- Build and maintain strong relationships with customers, serving as the primary point of contact for all sales-related interactions.
- Drive sales growth by identifying customer needs, presenting suitable product solutions, and closing sales opportunities.
- Represent the company at customer meetings, promotional events, and trade shows to enhance brand visibility and promote products.
- Provide ongoing customer support, ensuring inquiries and concerns are addressed promptly and professionally.
- Gather and analyze customer feedback to provide insights that guide product improvements and sales strategies.
- Collaborate with internal teams, including marketing, logistics, and product development, to ensure a seamless customer experience.
- Monitor and report on sales performance metrics, identifying areas for improvement and implementing strategies to achieve sales targets.
- Conduct regular market and competitor analysis to stay informed of trends, opportunities, and potential challenges.
- Promote a customer-first approach within the organization, ensuring customer satisfaction remains a top priority.
- Ensure accurate and timely management of customer accounts, orders, and invoices.
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Essential qualifications, experience, and skills:
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- Proven experience in sales, account management, or a customer-facing role, preferably in a fast-moving consumer goods industry.
- Strong interpersonal and relationship-building skills with a demonstrated ability to connect with diverse customers.
- Results-driven mindset with a track record of meeting or exceeding sales targets.
- Excellent communication and negotiation skills, with the ability to influence and build trust with customers.
- Analytical skills to interpret sales data and customer feedback and translate it into actionable strategies.
- Proficiency in MS Office and CRM systems; comfortable learning new tools as required.
- Knowledge of market trends, customer behaviour, and sales best practices.
- Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
- Previous experience working cross-culturally and with diverse teams is highly preferred.
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