HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
Our client in the Telecommunications sector seeks to recruit a Shop Team Leader.
Job Purpose
- To market and sell Company products and services to all customers in a professional manner.
- The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.
Key Responsibilities
- Generate Sales – as per Targets – for Airtime, Acquistions & Devices
- Monitor Telkom’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
- Manage daily cash float and account for daily sales
- Support and implement the customer experience improvement strategies for increased sales
- Offer technical support to customers especially on configuration of data devices.
Qualifications- Academic and Professional
- Diploma/Bachelor’s Degree in Business, Marketing or related field
Experience
- At least 1 year experience in sales
Technical competencies
- Marketing skills
- Product Knowledge
- Upselling and Cross selling
- Solution Oriented
- Customer relationship management.
Core competencies
- Customer focus
- Networking and building partnerships
- Influencing and negotiating
- Analytical thinking
Leadership competencies
- Strategic orientation
- Business Acumen
- Results orientation
- Developing self/others
