Acquisition of Channel Partners
•    Define and manage the budgets required to manage Partners
•    Define partner targets and develop sales plans to achieve them
•    Develop Partner commercial plans and execute sales joint actions to increase sales across defined product categories
•    Manage sales activity to meet Partnership targets and agreements compliance
•    Define budgets and commercial plans to be executed during the year
•    Define strategies and activities to promote and support Partners
•    Direct appropriate resources to best opportunities to maximise returns
•    Increase Enterprise Business revenue and meet sales and revenue targets

Account management
•    Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of targeted partners
•    Management and maintenance of partner account plans and promotional plans for an assigned portfolio of partners
•    Resolve escalated issues or escalate as appropriate.
•    Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
•    Increase EBU Brand presence continuously by increasing influence within the allocated portfolio of accounts.
•    Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of partners
•    Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
•    Provide feedback on EBU’s risk exposure regarding the financial performance of the allocated portfolio of partners and provide recommendations as appropriate.
•    Prepare reports on partner account performance as required.

Operational Excellence
•    Support the EBU Business leads and Partnerships GM in the definition and setup of new Partnerships
•    Operationally manage the Partner Channel program
•    Define the partner enablement requirements
•    Rollout activities & campaigns to support partners
•    Ensure that a process is in place for seamless collaboration between pre-sales / technical support / solution architects / product development etc.
•    Be the overall custodian for the channel requirements and define plans per channel
•    Ensure partner commission and incentives is aligned and in support of the required MTN EBU business growth
•    Be the SPOC for all channel related matters, co-ordinate, liaise and engage closely with sales segments to resource
•    each of the channels with the right amount of partners.

1.    Ensuring appropriate Governance and Control measures
•    Strictly follow and ensure team compliance of relevant policies and procedures
•    Ensure effective qualification and due diligence process is in place and followed to support partner selection
•    Ensure proper controls are in place to manage key risks across the business
•    Measure and manage Partner satisfaction levels and compliance with Partner program
•    Appropriate implementation of DoA
•    Identify partner issues and ensure corrective measures are put in place with PAMs and their managers

Quality Control
•    Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
•    Maintain quality standards that will enhance the customer experience and cost efficiency.
•    Work consistently according to standard operating procedures.
•    Analyse situations and take necessary action to ensure quality is maintained.
•    Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
•    Report on all opportunities and their status on a weekly basis and highlight all risks and issues promptly
•    Manage the company’s exposure to debt by working closely with credit controllers
•    Adhere to company policies and procedures at all times

• 3 year Degree / Diploma in Commerce (Financial /Marketing / Engineering/ ICT/ Communication) or related
• Relevant Sales and Marketing qualification

Experience:

• Minimum of 3 years’ experience in telecoms industry
• At least 3 years’ experience in partner Account Management is essential, preferably in fast moving industry
• Solid ICT Experience
• A solid sales track record (performance against target)

Training:

• Relationship sales training
• Financial management
• Negotiation
• Products and Services
• Telecommunications
• GSM technology
• Contract appreciation and business related courses