Description

The Customer Service Officer will be responsible for addressing customer inquiries, resolving complaints, processing orders, and providing information about products and services.

Duties & Responsibilities

• Enquiries and complaints resolution.
• Manage large amounts of incoming calls.
• Generate sales lead.
• Customer Interaction & Support: Respond to customer inquiries via phone, email, chat, or in person.
• Problem Resolution: Address customer complaints and provide solutions or escalate issues as needed.
• Product/Service Knowledge: Maintain deep knowledge of company offerings to assist customers effectively.
• Order Processing: Handle order placements, tracking, and returns.
• Documentation & Reporting: Maintain accurate records of customer interactions and feedback.
• Collaboration: Work with internal teams (sales, operations, and technical support) to resolve customer concerns.
• Customer Retention & Relationship Building: Foster strong relationships to enhance customer loyalty.
• Compliance & Policies: Ensure adherence to company policies and industry regulations.

Skills & Experience

• High school diploma or equivalent
• A Bachelors Degree in Business Administration, Communications, or related field.
• 3 years of experience in customer service, call centers, or support roles.
• Communication Skills: Strong verbal and written communication.
• Problem-Solving Abilities: Ability to handle complaints and find solutions.
• Customer Service Orientation: Patience, empathy, and professionalism.
• Technical Proficiency: Basic knowledge of CRM software, MS Office, and chat/email systems.
• Multitasking & Time Management: Ability to handle multiple queries efficiently.
• Conflict Resolution: Ability to de-escalate difficult situations.
• Attention to Detail: Accuracy in logging customer interactions and resolving issues.