Achieve all operational excellence and financial targets through business growth
and development set by the bank at branch level.

Key Responsibilities

Business Performance;
• Delivery of sales, revenue, deposit, risk asset, targets, and efficiency ratio
• Prepare and deliver on approved branch budgets
• Responsible for strict cost management including review of both direct and
indirect costs generated by the branch. Achieve a cost/income ratio in branch.
Relationship Management & Customer Service:
• Deliver on customer service standards, acquisition and client satisfaction levels,
retention of high performing clients and growing share of wallet as per target
market.

People Management & Teaming:
• Build and develop a high performing team by driving performance development
and coaching to achieve productivity and efficiency
Process, Controls and Operation Performance:
• Ensure compliance with operations risk.
• Complies with branch layout standards, KYC, operating & risk policies and procedures.

Strategic Initiatives:
• Expanding approved market reach.

Qualification & Experience:
• Educational Background: A Bachelor’s or Master’s degree Banking or Business
Administration, Economics, Finance, or other related fields of study.
• Professional Experience: At least 5 years of experience in relationship management and branch operations.