- Facilitate organizational change initiatives in line with business objectives to ensure changes are adopted smoothly and effectively by all stakeholders to enhance a successful implementation and adoption.
Description:
- Assess and measure organization readiness to embrace and accept the change initiatives.
- Facilitate post-impact assessments as required to determine impact.
- Apply a structured change management approach and methodology to lead change management activities.
- Assess change impact on the current organization and measure organization readiness to embrace and accept the change initiatives.
- Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
- Work with project teams and stakeholders to integrate change management activities into the overall project plan.
- Develop Annual Strategy that includes Stakeholder Mapping/Communications Plan and Change Management methodology.
- Define and establish org-wide the Rules of Engagement i.e. what triggers a change, the degree of the change initiative, when should an external party be involved etc.
- Collaborate with Business Partners and Line Management in development, implementation, and adoption of change initiatives.
- Build and sustain the credibility of the CMO and agreed metrics to define its success.
- Strategic partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom-line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on customer centricity.
- Facilitate people-impact change initiatives.
- Facilitate an improvement in change management initiatives and perception of frequency of unplanned changes.
- Be the SPOC on Change Management initiatives – facilitate deployment of change management plans.
- Foster a culture that embraces change and innovation – promotes a mindset of continuous improvement that encourages employees to adapt to new challenges and opportunities.
Education:
- First degree in any discipline.
- Possession of professional certification in Human Resources will be an advantage.
- Fluent in English.
Experience:
6 – 13 years’ experience which includes:
- Experience working in a medium to large organization
- Experience and knowledge of change management principles and methodologies must have a valid Change Management Certificate.
- Experience in leading and undertaking complex transition or change management projects.
- Experience in a consulting / advisory role in HR
