Key Tasks:
Driving profitable Growth for MTN Business
• Develops and executes sales strategy and tactics that maximize the company opportunity within the customer environment.
• Increase solution selling by offering clients Value Added Services
• Grow monthly recurring revenue and achieve current year SOV and Revenue Targets
• Ensure maximization of existing contract values by increasing wallet share
• Maintain customer base by ensuring client issues have been taken care of
• Reduce churn
• Expand product offering to more customers
• Sell more value-added products into customer base
• Acquisition of new logos based on market opportunities and reduce churn in our base
• The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
• Along with sales planning, this position is responsible for accurate sales forecasting.
• He / She must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
• He / She must be able to lead virtual teams responsible for the delivery of customer success, customer satisfaction.
• Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined Mobile & ICT customers.
• Build relationships within all layers of these accounts.
• Sales planning including developing and execution of business plans, as well as tracking of milestones.
• The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
• Will manage a Team of account managers

Focus on providing exceptional Client Experience
• Ensure delivery of exceptional client experience
• Conduct regular surveys to monitor Client satisfaction
• Ensure a good customer experience at all times
• Assist and resolve billing issues
• Assist with customer call tickets
• Assist with internal departments ensuring a good overall customer experience

Ensuring a Culture of Operational excellence
• Planning and Delivery of a business plan
• Alignment of all Sales activities undertaken in the unit
• Achieve forecast accuracy
• Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary
• Implement the action plans from the Sales strategy and ensuring efficiency of process in all areas
• Provide feedback on the impact of solutions on other areas of the business, as well as the interdependency of units
• Ensure continuous improvement and innovation at process and procedure level within All MTN Business operational departments
• Implement methods, systems and procedures to enhance effectiveness and meet departmental goals

Operations and service enhancement
• Input into the Sales strategies for the implementation thereof
• Define, implement and input into identifying ways to fine-tune operational support methods to enhance effectiveness and meet departmental goals
• Identify and evaluate areas of improvement within the Sales department, identifying possible solutions to address deficiencies and implementing according to plan
• Ensure that all performance and key performance area standards of the function are monitored and tracked
• Ensure that all requirements are met with both customer and operational needs
• Analyse and interpret all data that interfaces directly with the division and report to the GM
• Define the development of communication objectives and plans for the Sales function that touch all point of the business
• Implement operational analysis on sales structures that support the delivery of strategy
• Implement the quality standard frameworks and ensure that high levels of quality service are maintained and that all areas operate as close to global best practice as possible