Responsible for serving as the first point of contact for digital product customer queries, telematics support and operational issues. Execute customer engagement through effective troubleshooting, problem-solving, and documenting root cause analysis. Support the development and maintenance of product-specific operational processes to ensure relevant controls and quality standards are met. Work closely with Product, Operations, and Customer Service teams to improve operational stability and enhance customer experience. Ad Hoc duties: Data cleanup, processing supplier invoices, inventory management, and translating recurring customer concerns into actionable insights for product improvements.

Education
Bachelor’s Degree. Business, Commerce and Management Studies may be advantageous.
Education

Higher Diplomas: Business, Commerce and Management Studies (Required)