To coordinate and monitor the implementation of Agent Banking Strategy in line with Financial
Inclusion strategy, annual budget and regulatory framework.

Key Result Areas:

1. Recruit agents for the bank and monitor transactions in line with the policy and procedures.
2. Monitor the performance of the Bank agent in line with set targets, standards and procedures.
3. Implement the training programme for agents as per agency banking annual work – plan.
4. Carry out regular visits to agents to confirm compliance with the Internal Bank/ External Regulat

ors’
policies and procedures.
5. Carry out first level maintenance of agency banking equipment, e.g. Point of Sale and logbooks and
Mobile phone trouble shooting.
6. Handle first level of customer service to agents and handle customer complaints arising from agents.
7. Liaise with Marketing dept to ensure that agent premises are properly branded, and the Finance Trust
Bank brand is visible at all agent premises.
8. Carry out any other work-related duties assigned by your supervisor from time to time.

Minimum educational and technical competence requirements:

• A bachelor’s degree in any of these fields e.g. Economics, Business Administration,
Social Sciences /Marketing, education, obtained from a recognised University
• A minimum of two years’ experience in the banking industry.
• Must have critical thinking, analytical, attention to detail and problem-solving skills.
• Good verbal and written communication skills
• Advanced, computer literacy, numerical skills and statistical skills.
• Team player.
• Ability to exercise excellent judgment.
• Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.

• Takes clear accountability and focuses on delivery of broader corporate goals.
• Ability to demonstrate positive image and uphold FTB values.
• Must be a person of integrity.