Key duties and responsibilities:

• Training, Coaching, Mentoring and Supervising Accounts Relations Officers.
• Assessing, reviewing and approving loans as per the credit lending policy
• Managing the performance and development of line staff.
• Developing and executing plans that will allow the branch to achieve their targets and implement strategies set by the institution.
• Monitoring the implementation of business growth strategies (lending and deposits) in the assigned Branches and make recommendations in line with the regional work plan and operational policies.
• Monitoring key performance indicators for the Accounts Relations Officers i.e Client set targets, Portfolio quality set targets and Volumes
• Ensuring proper procedures of custodianship of loan securities are followed
• Ensuring Accounts Relations Officers maintain proper loan documentation as per the records and retention policy.
• Analyzing, compiling and submitting reports as per the reporting standards
• Planning and conducting performance appraisals as we as counseling of the Accounts Relations Officers

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

• Credit analytical and Sales and Marketing Skills.
• Excellent customer service skills.
• Track record of consistent good performance
• Excellent communication and management skills with ability to manage work of subordinate employees
• Good leadership and team building skills
• Good couching and mentoring skills
• Professionalism

Qualifications, Skills and Experience: 

A Bachelor’s degree in any business oriented field, BBA, B.COM and degree in Microfinance. A sound knowledge of Microfinance, principles and practices of banking will be an added advantage

At least 3years work experience in Micro Finance Deposit Taking Institution.

Availability to travel 70% of the available time