We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
Live Y’ello
•    Lead with Care
•    Can-do with Integrity
•    Collaborate with Agility
•    Serve with Respect
•    Act with Inclusion

Mission/ Core purpose of the Job

MTN Group is seeking an experienced and visionary General Manager to lead the MTN Group Foundation, driving its corporate social investment (CSI) strategy and flagship programs across all 19 markets. The role will encompass developing frameworks, policies, and processes that align with MTN’s business strategy. The General Manager will ensure MTN’s contributions address national, regional, and continental challenges while enhancing its reputation as a responsible corporate citizen.
This pivotal role will ensure that MTN’s social investments deliver meaningful and measurable impacts, leveraging connectivity and technology for good. The General Manager will oversee strategic program development, stakeholder engagement, governance, and monitoring and evaluation of CSI activities.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Strategy Development and Implementation
•    Design and implement the Group’s CSI Strategy, framework, policies, processes, and procedures for 19 markets.
•    Align CSI initiatives with MTN’s Ambition 2025 and shared value priorities, addressing the most pressing challenges across MTN’s footprint.
•    Develop strategies to leverage MTN’s core expertise and technology to maximize social impact through “technology for good.”

Program Leadership
•    Lead the development and implementation of MTN’s flagship CSI program focused on “Digital Skills for Digital Jobs,” ensuring scalability and local relevance across markets.
•    Spearhead efforts to pilot, test, innovate, replicate, and scale CSI programs to drive maximum impact.
•    Guide platform businesses in aligning their CSI efforts with the overall Group strategy while addressing market-specific needs.

Governance and Compliance
•    Oversee governance structures for the MTN Group Foundation, ensuring alignment with Board expectations and directives.
•    Provide regular reports and updates to the MTN Group Foundation Board and relevant committees, demonstrating progress, challenges, and impact of the Foundation’s activities.
•    Ensure all Foundation activities comply with global standards, King IV, BBBEE, legislative requirements, and other relevant frameworks.
•    Establish robust risk management, financial oversight, and accountability mechanisms to safeguard the integrity of the Foundation’s operations.

Stakeholder Engagement and Partnerships
•    Foster relationships with internal and external stakeholders, including Board members, governments, donors, and international organizations.
•    Negotiate and manage strategic partnerships with global institutions (e.g., UN Women, UNICEF) to amplify the Foundation’s impact.
•    Engage in regional and multilateral forums to strengthen MTN’s leadership in corporate citizenship.

Monitoring, Evaluation, and Reporting
•    Establish outcomes-focused impact assessment frameworks, including Social Return on Investment (SROI), Theory of Change, and SDG mapping.
•    Promote a culture of evidence-based decision-making and continuous learning across markets and platform businesses.
•    Ensure timely, accurate, and high-quality reporting to the Board, stakeholders, and decision-making committees.

Employee and Community Engagement
•    Drive MTN’s Employee Volunteering Program to enhance employee engagement and the company’s Employee Value Proposition.
•    Ensure alignment between employee contributions and the Foundation’s broader social impact goals.

Operational Excellence
•    Develop due diligence guidelines for CSI funding and ensure rigorous financial accountability.
•    Optimize CSI program efficiency by standardizing processes and facilitating knowledge-sharing across markets.
•    Drive co-funding and resource-mobilization efforts to scale programs and maximize beneficiary reach.

Key Deliverables
•    Establish and operationalize the MTN Group Foundation, ensuring robust governance structures.
•    Develop and implement the Group CSI Strategy, policies, and procedures.
•    Lead the development and rollout of flagship CSI programs.
•    Ensure comprehensive and transparent reporting to the Board of Directors and other stakeholders.
•    Build and manage strategic partnerships to amplify social impact.
•    Implement outcomes-based monitoring, evaluation, and learning frameworks.
•    Promote best practices and capacity-building across markets and platform businesses.

Job Requirements (Education, Experience and Competencies)

Education:
•    Bachelor’s degree in Development Studies, Social Sciences, Business Administration, or related field.
•     Master’s degree preferred.

Experience:
•    5 years senior management experience or more with minimum of 3 years in foundation management, corporate social investment, or social impact leadership, preferably in a multinational organization.
•    Proven experience in governance, compliance, and Board-level reporting.
•    Demonstrated success in leading large-scale, multi-market programs with measurable impact.

Skills:
•    Strong governance, risk management, and strategic leadership capabilities.
•    Proficiency in monitoring and evaluation methodologies.
•    Excellent stakeholder management, negotiation, and communication skills.

Competencies:
•    Business acumen to understand business risk and challenges, and recognise corporate opportunities
•    Excellent project management and communication skills
•    Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
•    Culture and Change Champion, Inspiring People Leader, Relationship Builder
•    Results Achiever, Operationally Astute

Collaboration (Formal and Informal Relationships)
Responsibility towards:  
–    Key customers: MTN Group Board Social, Ethics and Sustainability Committee, Executive Committee, Chief Sustainability and Corporate Affairs Officer, Opco CEOs, Head of Corporate services and Foundation/CSI Division representative, Group platform businesses
–    Key suppliers: Corporate social investment specialist firms, consultancies, Market Intelligence and Research Agencies