The purpose of this job exists to coordinate the vehicle licensing operational processes, as well as attain revenue set target. The purpose of this job exists to coordinate the vehicle licensing operational processes, as well as attain revenue set target.

Responsibilities

Administers and enforces the Vehicle Registrations Licensing Act CAP13:14, Road Traffic Act CAP 12:11, Finance Act CAP on Presumptive Tax, and enforce compliance

Analyses revenue collection reports from the Licensing Controllers and recommends appropriate revenue collections strategies

Recommends appropriate actions and Strategies to effectively collect revenue through agents

Analyses revenue collection exception reports and take corrective action

Analyses the motor vehicle compliance rate and find ways of increasing compliance

Implements revenue enhancement measure to increase vehicle licensing compliance rate (Blitz Operations, Discounts and mobile licensing)

Recommends setting up offices in areas where ZINARA is not represented to reduce compliancecosts

Implements strategies to increase ZINARA points of presence in order to reduce commission related costs

Identifies system revenue leakage and take appropriate action. Compiles weekly, monthly, Quarterly and Annual reports as required by the Revenue Operations Director

Maintains effective communication with agents and Systems Developer

Identifies all manual processes and recommend for automations

Carries out regular checks on vehicle licensing facilities to ensure proper functioning of systems and other critical operational equipment

Recommends creation of system users and their access rights in terms of their roles in the Vehicle licensing system

Recommends and implements approved ICT system solutions

Develops and reviews SOP in line with best practices

Investigates complex system problems and profiles solutions

Controls and identifies system changes on the Ice Cash E-Toll card top up system

Conducts periodic system checks to identify any sources of revenue leakages for corrective measures

Crafts the departmental budget in keeping the annual procurement plans

Identifies Vehicle Licensing needs for preparing budgets and compiling business plans

Monitors performance per given period against targets set and analyse variances for Operations manager’s action

Allocates Operational Resources (Face Value Paper etc) to all Zinara offices and Agents

Analyses variance between budget and actual expenditure and takes corrective actionImplementsIRBM performance management system within the Department

Identifies training needs of staff and recommend appropriate training and coaching where necessary

Identifies and investigates any deviations from set processes and procedures for corrective action

Ensures that the licensing controller’s duties are performed in accordance with ZINARA policies and procedures and renders assistance in the performance of work as needed

Develops and maintains Risk Registers

Creates and maintains a system challenges register. Implements risk and audit recommendations

Ensures adherence to policies and processes

Keeps stakeholders informed of critical operational changes and developmentsAttends stakeholder meetings in relation to Vehicle Licensing, VID, ZRP, etc

Maintains conducive environment for stakeholders to freely interact on matters of vehicle licensing (blitz).

Qualifications

•  5 ‘O” Level including English and Mathematics/Accounts
•  2 A’ Levels or Equivalent
•  Degree in Accounting, Banking & Finance, Business Studies or Economics
•  Master’s degree or Professional course added advantage.

Experience

•  Four (4) years as Licensing/Tolling controller or management position in revenue collection environment.