To provide user and systems support to the ZINARA SAP ERP systems and implemented add on systems like SAP Employee Self-service (ESS) and Manager Self-service (MSS) solutions. The role encompasses analysis, and resolutions to helpdesk support problems in a timely and accurate fashion and to provide end user training and support where required for all departments. SAP Business Support Officer provides technical assistance and guidance to users of SAP software. To provide user and systems support to the ZINARA SAP ERP systems and implemented add on systems like SAP Employee Self-service (ESS) and Manager Self-service (MSS) solutions
The role encompasses analysis, and resolutions to helpdesk support problems in a timely and accurate fashion and to provide end user training and support where required for all departments
SAP Business Support Officer provides technical assistance and guidance to users of SAP software.
Responsibilities
Assists business understand SAP system or SAP HCM module capabilities
Gathers business requirements for the respective SAP HCM modules
Defines gaps between business requirements and as-is SAP HCM module solutions
Satisfies business requirements by configuring SAP HCM solutions to ensure smooth system integration, enhanced functionalities, and user-friendly interfaces
Works with ABAP and Integration developers to identify and implement custom solutions as required by business
Defines and Create test case scenarios for business users for the various modules
Tests and deploys solutions to production systems in conjunction with key module owners and users
Tains the SAP HCM end users, where necessary and preparing end user training material
Documents SAP HCM processes and prepares progress reports
Keeps informed of the latest SAP updates, developments, and offerings
Utilizes SAP HCM software to determine and communicate changes needed in business processes
Participates in managing SAP HCM system application security solutions
Provides day-to-day technical systems support to users for all financial and HR/payroll applications
Creates, maintains, updates, and distributes written documentation SAP HCM manual for users
Performs acceptance testing of new and/or modified SAP HCM customizations by developing test data and calculating expected results; executes programs and procedures; reviews output and evaluates systems
Acts as an information resource to employees concerning SAP HCM module; researches and resolves problems
Troubleshoots SAP module (HCM) problems and takes corrective action.
Qualifications
- 5 O’ Levels including English and Maths
- 2 A’ Levels or Equivalent
- Degree in Information System/Computer Science or related field
- SAP Certification in HCM or equivalent.
Experience
- 3 years’ relevant experience.
