Key Responsibilities:
i. Perform reception duties to ensure smooth and professional front desk operations.
ii. Process customer orders by acknowledging, verifying, booking and cancelling as needed
for efficient order management.
iii. Separate narcotics orders from regular orders for proper booking and handling.
iv. Input booked orders into the Syspro ERP system for accurate packing and processing.
v. Provide feedback to clients regarding order status, issues, or delays to enhance their
experience and address concerns promptly.
vi. Update and maintain client information and order status in the system to ensure data
accuracy and maintain accurate records of client interactions and order details to support
tracking and reporting.
vii. Receive, acknowledge and document client concerns in the system to facilitate accurate
tracking and resolution.
viii. Respond to client inquiries about the status and progress of their complaints and to keep
them informed and satisfied.
ix. Collaborate with sections such as Inventory Control and Quality Assurance to resolve
complaints, assigning issues based on severity.
x. Convert quotations into sales orders upon client confirmation to facilitate order fulfilment.
xi. Maintain cleanliness and organization of the front office to uphold a positive corporate
image.
Requirements:
i. Diploma in Pharmacy/Nursing/Medical Laboratory/Clinical Medicine or related field
ii. Enrolled with relevant body such as Pharmacy and Poisons Board of Kenya, the Clinical
Officers Council, Nursing Council of Kenya, The Medical Laboratory Technicians and
Technologist Board.
iii. Minimum 3 years relevant experience
iv. Technical competencies; Proficiency in any ERP system, knowledge of Microsoft
Packages, knowledge of pharmaceutical products and data analysis.
v. Functional skills; Communication skills, problem-solving skills, analytical skills,
interpersonal skills, keen to details and a high level of integrity. and amiable