Supervisor – Service Center. Sales and Distribution at MTN Uganda Limited, Kampala, Uganda
Drive and ensure effective implementation of Customer Experience plans / projects in the Service Centre Drive and effectively run daily debrief / hurdle sessions Ensure target achievement of all customer experience & service targets in the Service Centre Efficiently manage assigned Service Centre and ensure that staff and customer complaints, problems and requests are resolved […]
Senior Specialist – Application Development. Technology at MTN Uganda Limited, Kampala, Uganda
Main Job Functions: To develop and test software products, applications and API’s, using common programming languages, as per agreed specifications of requesting department. Support different frameworks and requirements for application, API services and infrastructure to enable effective services to MTN Uganda. Development of technical documents to be used for new products including technical specifications, technical […]
Manager – Financial Reporting andAnalysis.Finance at MTN Uganda Limited, Kampala, Uganda
Main Purpose: The Manager, Financial Reporting & Analysis is part of the Financial Planning and Analysis team at the Opco and would support all financial performance reporting related processes. The purpose of this role is to collate and analyse financial information in order to monitor performance at an enterprise level. The Manager, Financial Reporting & Analysis reports […]
Senior Analyst – Regional Reporting. Business Intelligence Competency Centre at MTN Uganda Limited, Kampala, Uganda
1. Performance Monitoring & Reporting • Track and analyze site-level KPIs including subscriber acquisition, recharge, churn, ARPU, SOGA, usage, mobile money revenue, and profitability. • Automate dashboards and reports to support daily, weekly, and monthly decision-making. • Lead regional performance reviews and provide actionable insights to stakeholders. 2. Geospatial & Market Intelligence • Use GIS tools (e.g., ArcGIS, QGIS, Python GeoPandas) […]
Senior Analyst – Customer Value Management.Marketing at MTN Uganda Limited, Kampala, Uganda
Provide input into proposition development process through engagement with product owners and provide technical advice on the Base management implications regarding prioritization of specific initiatives. Manage delivery of insight for customer base to the rest of the business, including actionable value- and needs-based segmentation linked with competitor intelligence, and market research. Analyze commercial impact of […]
Administrator – Billing. Customer Experience at MTN Uganda Limited, Kampala, Uganda
Main Job Functions Assist the billing Supervisor in checking of the bills thereby identifying and eliminating any errors to ensure correct billing of all Post-Paid Customers. Using a pre-determined sample, detect report and follow up on bill errors for resolution by I.T department. To timely perform mid-month (mock) bill verifications aimed at ensuring that any […]
