Child Protection and Gender Manager at Shining Hope For Communities, Nairobi, Kenya
Shining Hope for Communities (SHOFCO) is a non-profit organization based in Nairobi, Kenya and New York, NY that combats urban poverty and gender inequity in the slums of Nairobi. Kennedy Odede, who grew up in the Kibera slum, founded SHOFCO in 2004 with a focus on youth and gender empowerment. Key Roles and Responsibilities: Oversight: […]
Supervisor at Calltronix Contact & Training Centre
The customer service team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counselling, training, and problem solving. Additionally, the position is responsible for assisting the manager with development, analyses and implementation of staff training, […]
Training Assistant at Calltronix Contact & Training Centre, Nairobi, Kenya
The primary tasks, duties, and responsibilities of the Training Assistant are. Design, lead, and execute effective learning programs and talent development strategies across the company. Pilot the development of management training programs for the organization. Create a culture of continuous development and monitor and evaluate the effectiveness of the training programs. Utilize available resources to […]
02 MCK Junior Account Managers at Calltronix Contact & Training Centre, Nairobi, Kenya
The Junior Account Manager will be responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counselling, training, and problem solving. Additionally, the Junior Account Manager will be responsible for driving the overall staff performance. Key Performance Areas amongst […]
Data Analyst at Calltronix Contact & Training Centre, Nairobi, Kenya
As a Data Analyst, you will turn data insights into actionable strategies that support our business operations and drive our growth. You will work closely with various teams to collect, analyze, and interpret data to aid in decision-making and improve business performance Key Responsibilities Data Integration and Management: Integrate data from various sources to provide a […]
Junior Quality Analyst – Multichoice at Calltronix Contact & Training Centre, Nairobi, Kenya
The Call Center Quality Analyst is responsible for assessing the quality of performance of the call center teams dealing with our existing and potential customers. The Junior QA will monitor the inbound and outbound call and email responses to assess the team member’s demeanor, technical knowledge on products and processes, customer service performance, and conformity […]
