Central Flexcube TechnoFunctional Support Officer at Ecobank, Accra, Ghana
PRINCIPAL ACCOUNTABILITIES Continuous update of Standard Operating Procedure and Ensure process discipline for Central Support Ensure all Flexcube Technical Support issues are promptly attended Ensure all incidents , requests, problems, work order tickets are closed within SLA Demonstrates flexibility by applying key skills in a variety of areas; quickly adapts to new learning situations and […]
Senior, Digital Systems Investigations & Log Monitoring at Ecobank, Accra, Ghana
II. JOB PURPOSE The Digital Systems Support Team is responsible for performing BACKEND operational support duties of the digital application landscape and ecosystem. FULL operational support duties for Ecobank digital services. Use AI tools to do root cause analysis, trace back information to identify why a problem occurred. Design and implement monitoring for services using […]
Senior, Digital Systems Deployments & Fixes at Ecobank, Accra, Ghana
The Digital Systems Support Team is responsible for performing BACKEND operational support duties of the digital application landscape and ecosystem. FULL operational support duties for Ecobank digital services. Deploy and maintain services across the digital- systems landscape. Maintain a functional DR for services migration. Do post implementation/deployment review on services. Do regression tests on deployed […]
Card Payments Services Support (Debit and Credit Cards Systems Support) at Ecobank, Accra, Ghana
KEY RESPONSIBILITIES • Track, route problems and requests and document resolutions to L3 Support • Testing and certifying Interfaces with different protocols (TIC- TCI, I-flex –Base24- etc.) with issuer core-banking hosts. • Building up, managing EMV Compliance across the Group • Implement new enhancements and updates from payment schemes and vendors and Build Team. • Analysing, supporting, investigating, and resolving […]
Investment Banking Associate, EDC Ghana at Ecobank, Accra, Ghana
The role will be responsible for executing businesses in the areas of project finance, mergers & acquisition, debt capital markets and structured finance of the assigned hub and assisting in the management of Corporate Finance client relationships and files. JOB CONTEXT The incumbent will work in the Anglophone/Francophone hub to execute investment banking transactions. The […]
Engineer – Quality.Technology at MTN, Accra, Ghana
RESPONSIBILITIES Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s) The Engineer Quality will be accountable to achieve the following objectives: – Review customer experience holistically across engagement areas – Identify, own service improvement initiatives and drive to conclusion – Sample monitoring support calls for improvement initative. – Coordinate with Support Managers to drive internal service […]
