Call Centre Agent at Development Bank of Rwanda, Kigali, Rwanda
Main Responsibilities of the Job • Answer inbound customer calls, manage inquiries, and provide solutions to customer issues or requests in a professional and timely manner. • Make outbound calls as required for follow-ups, surveys, or initiative-taking customer outreach. • Provide clear, accurate, and comprehensive information to customers regarding products, services, policies, and procedures. • […]
Programme Specialist at United Nations Development Programme, Kigali, Rwanda
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave […]
Call Centre Supervisor at Development Bank of Rwanda, Kigali, Rwanda
Main Responsibilities of the Job • Supervise and lead a team of call centre agents to ensure efficient and effective handling of customer inquiries, issues, and requests. • Provide coaching, guidance, and feedback to agents to ensure high performance and adherence to service standards. • Conduct regular team meetings to discuss updates, challenges, and performance […]
Digital Media and Event Officer at Development Bank of Rwanda, Kigali, Rwanda
Main Responsibilities of the Job • Develop and implement digital marketing strategies to enhance brand visibility and engagement. • Create and manage content for digital platforms, including social media, websites, email campaigns, and paid advertisements. • Monitor and analyse digital marketing performance using tools like Google Analytics, social media insights, and email metrics to optimize […]
Business Analyst at ASA International (Rwanda) PLC, Kigali, Rwanda
ASA International (Rwanda) Plc (subsequently referred to as “ASA Rwanda” or the Company), is a subsidiary of ASA International Holding Ltd. that is a Public Limited Company registered in Mauritius. ASA Rwanda was registered in 2014 and is licensed by Central Bank of Rwanda (BNR) as a deposit-taking microfinance institution. The Company started operations in […]
Communication and PR Officer at Development Bank of Rwanda, Kigali, Rwanda
Main Responsibilities of the Job • Develop and implement PR and communication strategies that align with the organization’s overall objectives. • Manage the organization’s brand image and reputation through effective media relations, public engagement, and stakeholder communication. • Write, edit, and distribute press releases, newsletters, speeches, and other communication materials. • Manage and update content […]
